Stress the platform's design for it to become shockproof.
For your toolbox
VucaCanvas® is a framework to shockproof organisations and communities, and prepare them for unpredictable and hyper-connected futures. The framework supports a set of canvasses and an interactive (virtual) workshop. Apply these to tweak your platform's design and have it respond well to shocks.
Stress the platform
VucaCanvas® introduces the concept of stressors:. capacities that are helpful in coping with Volatile, Uncertain, Complex and Ambiguous environments. Stressors derive from evolutionary biology and describe how complex social systems behave, develop and survive. Stressors are a present from nature
Each stressor shapes a specific capacity to shockproof and vibrant social systems:
Adaptive - capacity to adjust
Sensitive - capacity to be receptive
Resilient - capacity to rebalance
Connective - capacity to interlink
Divers - capacity to vary
Cooperative - capacity to collaborate
Injecting stressors into a platform's design will show up how it tends to respond to surprises and shocks. This is performed in three steps: form landscapes
Form landscapes: the platform team stresses their design by assessing the six capacities. To assess, the elements of each capacity get scored on a sliding scale:
Get insights: the team reflects on the landscape thus formed. These observations unfold insights about the level of development of each of the capacities:
Most capacities are well developed. The Sensitive capacity shows that ecosystem as a whole is not all that receptive to surprises: a single news article could have a severe impact on AirBnB's identity and image. The Connective capacity uncovers that there are little to no mechanisms to shift negative sentiments. There is a seeming lack of a just cause and the network seems to benefit from financial benefits mainly.l
Find interventions: the teams gathers the insights to have a top 3 of interventions emerge. Each interventions is aimed at changing patterns in the ecosystem and bringing the platform to a next level.
Design and enable ‘deep learning’ within the platform to better understand collective patterns and behavior.
Reshape the network around a ‘just-cause’ f.i. create a sustainable network which is not threatening the cohesion in neighborhoods.
Reinforce and communicate a set of values for the network to guide hosts and guests in their connections and travels (example: Patagonia).
A workshop can be facilitated on-location (4-50 people). An inspiring event using canvasses, Duplo bricks and conversation to stress the social platform and discover insights and interventions. Alternatively, a workshop can be facilitated on-line (4-10.000 people) using an interactive learning platform with sense-making and meaning-making software.
An online workshop
Using sense-making and meaning-making software to accelerate the proces
There is the possibility to hold your own workshops by joining an (online) accreditation training.
Find more information on www.vucacanvas.com